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Terms & Conditions

  1. Introduction

 1.1         This document (together with any documents referred to in it) states the terms and conditions (the ‘Conditions’) upon which we will sell Goods to you. You may print a copy for future reference.

1.2.        ‘Working Day’ means any days other than Saturdays, Sundays or public holidays, as defined in section 1 of the Public Holidays Act, 1994 (Act No. 36 of 1994).

1.3.        ‘Event Outside Our Control’ has the meaning given in clause 15.

1.4.        ‘Goods’ means the Goods listed on our website (‘the Website’) which we may supply.

1.5.        Before confirming your order, please read through these Conditions and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 13.

1.6.        By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

  1. About Us

2.1.        This Website is owned and operated by Direct Kitchen Doors Online Limited (‘we’/’us’/’our’), a limited company registered in England and Wales under Company Number: 14379148, having our registered office at 2, The Bungalows, Cwmnantygroes, Sixbells, Abertillery, Blaenau Gwent, NP13 2PW.

2.2.        Our telephone number is 0333 335 5714.

2.3.        Our email address is [email protected]


  1. Overseas Orders

3.1.        This Website is intended for use by customers resident to England, Wales, Scotland and Northern Ireland (The United Kingdom). We do not accept orders for Goods from individuals located outside the United Kingdom and the billing address must be located within the United Kingdom.


  1. Eligibility to purchase from the website

4.1.        To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.


  1. Price

5.1.        Unless otherwise stated, prices quoted are in British Pounds Sterling (GBP).

5.2.        The price of the Goods are quoted on the order page.

5.3.        Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified.

5.4.        Prices quoted do not include the costs of delivery of the Goods. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you.

5.5.        Unless otherwise stated, the prices quoted include VAT.


  1. Payment

6.1.        Payment can be made by any major credit or debit card or Paypal.

6.2.        By placing an order, you consent to payment being charged to your debit/credit card account or Paypal account as provided on the order form.

6.3.        If you pay us by credit or debit card or Paypal, we will take payment from your card when order is placed.

6.4.        We shall contact you should any problems occur with the authorisation of your card.


  1. Interest

 7.1.        Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date, at the rate of 3% a year above the base lending rate of Mettle from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.

7.2.        We will not charge you interest for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.


  1. Order process and formation of a contract

8.1.        Our Website, catalogue and brochure merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure. Free colour swatches are available upon request.

8.2.        All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside our Control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.

8.3.        If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

8.4.        Any order placed by you for the Goods constitutes an offer to purchase them from us.

8.5.        You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods.

8.6.        A ‘Dispatch Confirmation’ means an email which we send to you to confirm that we have dispatched the Goods. This will be our acceptance of the offer made in the order to which that Dispatch Confirmation relates.

8.7.        A contract between you and us for the supply of the Goods (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Dispatch Confirmation relating to your order. You may print and keep a copy of the Dispatch Confirmation for future reference.

8.8.        If you think that there is a mistake in the order or if you wish to make any changes, please contact us as soon as possible to discuss this. As some of our products are made to order, contact should be made within 24 hours of placing any order. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

8.9.        We may make:

8.9.1.     Minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,

8.9.2.     Changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,

8.9.3.     Changes to these Conditions as a result of changes in how we accept payment from you,

8.9.4.     Changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.

8.10.       If we make any changes in accordance with clause 8.9 we will give you written notice of the changes before we supply the Goods.

8.11.       Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.9 shall only be binding when agreed in writing and signed by you and us.


  1. Delivery

9.1.        The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

9.2.        Any dates quoted for delivery of the Goods are indicative only. If no date is specified then it will take place as soon as reasonably practicable, but in any event within 30 days of the date of the payment clearing our bank account, unless there is an Event Outside our Control, in which case clause 15 shall apply.

9.3.        Good are for delivery only. You are unable to collect Goods.

9.4.        Unless clause 9.5 applies, if we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the Goods.

9.5.        If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier.

9.6.      You must examine the Goods within a reasonable time after arrival and inform us within 48 hours if they are faulty, damaged or not as described.

9.7.        If no one is present at your delivery address to take delivery, our carrier will leave notice of attempted delivery. You must then contact us to make arrangements for us to deliver the Goods.

9.8.        We may end the contract with you and, or charge you for any extra storage or re-delivery costs we have incurred if you have not been available to take delivery on the date we agreed to deliver them, or we have not been able to re-arrange delivery within 3 Working Days of the original delivery date.

9.9.        For Christmas deliveries, we recommend that you check the Website for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.


  1. Risk and Title

10.1.      The Goods will be at your risk from the time of delivery.

10.2.      Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them, including VAT and the cost of delivery.


  1. Cancelling your Contract and Returns

11.1.      Cancelling before Dispatch Confirmation:

11.1.1.  You may cancel your order for the Goods (Not including made to order products) by notifying us of your decision to cancel at any time prior to us sending you a Dispatch Confirmation. Orders cancelled prior to delivery may incur a 30% ‘restock’ fee, for cost incurred by Direct Kitchen Doors and our Supplier.

11.1.2.  You cannot cancel any orders once payment has been made for any made to measure Goods that we offer on our website.

11.1.3.  You may notify us of your decision to cancel by contacting in email to [email protected] or by post to Direct Kitchen Doors, 2 The Bungalows, Cwmnantygroes, Sixbells, Abertillery, Blaenau Gwent, NP13 2PW.

11.1.4.  Within the cancellation request, you must include a statement that you wish to cancel, quote your name, address, the name or a description of the Goods you wish to cancel and your order reference number.

11.2.      Cancellation after Dispatch Confirmation:

11.2.1.  The ‘Cancellation Period’ means the period between the date we send you a Dispatch Confirmation and the expiry of 14 calendar days after the day you receive the Goods.

11.2.2.  Subject to clause 11.5, you may cancel the Contract at any time during the Cancellation Period by notifying us of your decision to cancel.

11.2.3.  If you have received the Goods and wish to cancel, you may return the Goods in their original condition, but you will be responsible for delivery costs.

11.2.4.  You cannot cancel any orders once orders have been received by us for any made to measure Goods that we offer on our website.

11.2.5.  You may notify us of your decision to cancel by contacting in email to [email protected] or by post to Direct Kitchen Doors, 2 The Bungalows, Cwmnantygroes, Sixbells, Abertillery, Blaenau Gwent, NP13 2PW.

11.3.      Return of Goods:

11.3.1.  Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of delivery of the Goods to you.

11.3.2.  You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection, and if so, to make arrangements for collection. If you agree to pay the costs of collection, we may deduct this from any sum we owe you.

11.3.3.  If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

11.3.4.  All returned Goods returned to us should be in new, unused condition, unused, and where possible, in the original packaging.

11.4.      Refunds on cancellation:

11.4.1.  So long as you are entitled to cancel and have complied with your obligations under clauses 11.2 and 11.3, we will refund you the balance of the Goods only:              Any reduction in the value of the Goods in accordance with clause 11.3.3; and              Any cost to us of collecting the Goods (if applicable).

11.4.2.  We will process your refund to the sum in clause 11.4.1 within 7 working days after the earlier of, day on which we receive the Goods back from you, or the day upon which we have collected the goods.

11.4.3.  We will refund you the sum in clause 11.4.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.

11.5.      You will not have a right to cancel in the following situations:

11.5.1.  The Contract is for Goods which are bespoke or have been personalised i.e., hinge holes, made to measure doors or made to measure carcasses.

11.5.2.  The Contract is for Goods and/or services, the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.


  1. Complaints

12.1.      If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by email at [email protected] or by post at Direct Kitchen Doors, 2 The Bungalows, Cwmnantygroes, Sixbells, Abertillery, Blaenau Gwent, NP13 2PW.

12.2.      Replacement Items: Items that are replaced due to damage, manufacturing faults, or any other reason, will be subject to normal delivery lead times as stated on the original Order Acceptance.

12.3.      Faulty Goods: If the Purchaser finds fault or manufacturing defect with the items ordered within the warranty period of any product, those items will be replaced or repaired (depending on the Seller’s decision) without charge. However, all ordered items are subject to availability; in the event that an item has been discontinued, a substitute for the individual affected product will be offered.

12.4.      Damaged Goods: All damages must be reported to us by email within 48 hours of receipt of delivery. Any damages reported after this period cannot be accepted.


  1. Liability and Indemnity

13.1.      We have a duty to supply Goods to you that conform to the Contract including a duty to ensure that:

13.1.1.  The Goods are as described in the contract.

13.1.2.  The Goods correspond to any samples we have sent you

13.1.3.  The Goods are fit for any purpose you specifically told us they were required for, and are not faulty.

13.2.      We cannot exclude our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from Citizens Advice if you need to.

13.3.      We cannot exclude or limit our responsibility to you for:

13.3.1.  Death or personal injury resulting from our negligence or the negligence of our employees.

13.3.2.  Fraud or fraudulent misrepresentation.

13.3.3.  A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.

13.4.      We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses.

13.5.      We will not be liable for any loss of profits domestic or commercial, loss of contracts, loss of business opportunities, business losses, loss of management time, loss of business data or losses due to interruption of your business. This statement applies in both a domestic and commercial situation.

13.6.      We will not be responsible for any delay in delivering the Goods if:

13.6.1.  We have asked you to provide specified information that is necessary for delivering the Goods and;

13.6.2.  You have failed to provide complete and accurate information or you have provided such information later than the date we have asked you to supply it by.

13.7.      We will not accept liability for any damage caused by the installation of our products, such as damage to cabling, piping, or structures. Our contracts are for the supply of products and associated services only.


  1. Liability and Indemnity

14.1.      We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due. Correspondence may take place in the form of letter or email.


  1. Events Outside Our Control

15.1.      Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control (‘Event Outside Our Control’).

15.2.      We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside our Control.

15.3.      We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.

15.4.      Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.

15.5.      You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods which we have been unable to deliver to you.


  1. Use of Personal Data

16.1.      You authorise us to process and transmit your name, address and other personal information supplied by you (including updated information) to:

16.1.1.  Obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.

16.1.2.  Carry out checks to ensure you have adequate funds and fulfil security and fraud prevention requirements.

16.1.3.  Validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

16.1.4.  Transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer.

16.1.5.  Supply the Goods and Services to you.

16.1.6.  Inform you of similar Goods we provide, but you must opt into this at the time of sale and may contact us at any time to request that we stop informing you of these.

  1. Third Party Rights

17.1.      Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


  1. Other Important Terms

18.1.      We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

18.2.      Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

18.3.      If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

18.4.      All Contracts are concluded in English only.

18.5.      If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

18.6.      A waiver by us of any default shall not constitute a waiver of any subsequent default.


  1. Governing Law and Jurisdiction

19.1.      These Conditions and the Contract are governed by the laws of England and Wales and you can bring legal proceedings in respect of the Goods in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in respect of the Goods in either the courts of Scotland or England and Wales. If you live in Northern Ireland, you can bring legal proceedings in respect of the Goods in either the courts of Northern Ireland or England and Wales. If you live in another country in the EU, you can bring legal proceedings in respect of the Goods in either the courts of your home country or England and Wales.

Measuring and Fitting Guides

Giving your kitchen or bedroom a fresh facelift is easier than you think. Whether you are new or experienced when it comes to DIY, we can help you to create an inspiring new kitchen or bedroom with the minimum of fuss. Our simple to follow, step by step How-to Guides include valuable advice and drawings that demonstrate how to measure and install kitchen and bedroom doors, accessories, handles and hinges. Full of useful measuring and fitting tips, our handy Guides are an ideal resource that ensure easy fitting of an affordable new kitchen or bedroom. No ‘expert’ fitters will be required!